CUSTOMER SATISFACTION TOWARDS ONLINE BANKING SERVICE QUALITY OF SBI
DOI:
https://doi.org/10.55829/ijmpr.v1i1.45Keywords:
Net banking, Customer service, SBIAbstract
Net banking refers to the electronic payment system which helps the customer of any particular bank or financial institution for conducting financial transactions through the help of internet. Nowadays Net banking is grown rapidly. Specifically after the covid period importance of online transactions are become more popular. As net banking has benefits like time saving, easily accessible, removes the geographical barrier etc. makes it popular in customers. Through the net banking person can avail many services like fund transfer, verification of account balance, utility bill payment, online ticket booking and many other services. This study mainly focuses on customers’ satisfaction towards the net banking system and popularity of net banking.
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