Total Quality Management (TQM) Implementation in the Ethiopian Manufacturing Industries: A Systematic Review of Practices, Challenges, and Insights
DOI:
https://doi.org/10.55829/9pa80t86Keywords:
TQM implementation, Manufacturing industries, Systematic review, EthiopiaAbstract
Purpose: It is to comprehensively analyze the adoption of Total Quality Management in Ethiopian manufacturing industries, identify problems, investigate reported insights, and evaluate the impact of TQM on performance, competitiveness, and sustainability.
Methods: A systematic literature review (SLR) employing a thematic approach was performed to identify, critically appraise, and comprehend practices and problems, investigate reported insights, and evaluate the impact of Total Quality Management (TQM) on performance in Ethiopia's manufacturing sector.
Findings: Total Quality Management in Ethiopia's manufacturing industry is increasingly aligned with international standards, such as ISO 9001, EFQM Excellence, and MBNQA Performance Results. ISO 900 has enhanced operational performance, but many organizations view it more as a compliance measure than a strategic shift. Inadequate leadership, insufficient training, and fragmented quality programs hinder TQM adoption. There is a steady shift toward innovation-focused and digital quality management. Integrating global quality frameworks offers a path to better competitiveness and organizational excellence.
Research limitations: This review focused on specific sectors and utilized cross-sectional methods, self-reported data, and findings that are context-dependent. This scope limits generalizability and reduces insights into the long-term effects of TQM.
Practical implications: Integrating TQM frameworks can drive Ethiopia’s manufacturing sector towards sustainable competitiveness, innovation, and excellence.
Originality/value: This study represents the first systematic review of Total Quality Management (TQM) in Ethiopia. To provide a comprehensive understanding it combines theoretical and thematic approaches.
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