A Study of Employees’ Perception about Customer Centricity & Organizational Processes: A Case of Classic Group of Hotels. International Journal of Management, Public Policy and Research, [S. l.], v. 4, n. 4, p. 114–124, 2025. DOI: 10.55829/vwgm0t18. Disponível em: https://ijmpr.org/index.php/IJMPR/article/view/374. Acesso em: 24 jan. 2026.